Why Fitness Entrepreneurs Need to Talk About Mental Health

Fitness Entrepreneurs and the Importance of Mental Health

« Blog | Written by Kathryn Dressler | | (0) Comments |

Being a fitness entrepreneur can offer a myriad of benefits—it allows you to create a career that aligns with your values, dictate your own schedule, choose who you want to work with, build a network of like-minded individuals, and it gives you control over important business decisions.

But while owning and operating your own company can be extremely rewarding, being the person who’s ultimately responsible for whether your business succeeds or fails is a heavy burden to carry alone, and it can have a significant impact on your mental health. In addition to harming you personally, mental health problems can also negatively impact your business by hindering productivity, impacting relationships, and negatively affecting company culture.

In this blog, we’ll cover some of the common stressors fitness entrepreneurs face during their careers, why it’s so important to start talking more openly about mental health, and how to build a support network.  

Entrepreneurial Stress

Those who choose the entrepreneurial path tend to know they will face stress and pressure throughout their careers, but COVID-19 upended day-to-day life, global industry, and the world as we once knew it. The fitness industry was hit particularly hard, and many brick-and-mortar facilities were forced to close permanently, while others are still scrambling to adapt and survive in the post-pandemic era.

It’s been an especially tumultuous time for most businesses, but even more so for fitness entrepreneurs who must navigate the obstacles and changing landscape largely on their own. The high level of stress that comes with running your own business can have a dramatic impact on your physical mental health—and, if not managed appropriately—can lead to burnout, anxiety, depression, insomnia, and more.

Below are a few examples of common challenges fitness entrepreneurs face:

1. Assuming multiple roles

When you run your own business, it’s oftentimes necessary to take on multiple roles, especially when you’re first starting out. But when you’re doing everything on your own, it’s easy to become overwhelmed, stressed and burnt out. If you have a team of employees, it’s critical to learn how to delegate so you can focus on the high-level priorities.

2. Financial burdens

Financial management is a part of every business, and paying close attention to your finances is key to staying in operation. Staying on top of your finances to ensure you’re in the green can be extremely stressful and time-consuming, so it’s important to establish a process for how you plan to manage the books and as well as how you will tackle financial pressures head-on.    

3. Loneliness

Research shows that many entrepreneurs struggle with mental health issues—and many try to keep it to themselves.

Without a proper support network in place, entrepreneurs who struggle with mental health issues can experience feelings of isolation and loneliness, as well as depression, anxiety and a number of other health issues.

Making Your Mental Health a Priority

Running a business can be overwhelming, but trying to deal with everything on your own can be very detrimental to your physical health and mental health. It’s important to be open and honest with those close to you, and to seek external guidance if you’re struggling with any mental health problems.

In order for your business to be the best it can be, you need to be the best you can be, too—and that means making yourself and your health a top priority.

Responsive Design from EZFacility

EZFacility’s New UI Experience is Here

« Blog | Written by Kathryn Dressler | | (0) Comments |

In case you haven’t already heard the big news—we’re excited to share that we’re rolling out a major user interface (UI) redesign on May 1! Featuring a responsive, modern design across devices, our new UI offers an intuitive edge and solution to workflow challenges fitness businesses have been struggling to address since the pandemic upended the industry as we once knew it. And our latest investment doesn’t end with design—the upgrade also includes a new hosting partnership with Amazon Web Services (AWS).

By now, we’ve all seen the extent to which COVID-19 has disrupted the fitness industry—from the physical landscape where people work out, to the needs and expectations consumers have regarding how fitness businesses should package and deliver products and services. To address these new challenges, we chose to invest more heavily into technology in order to create an all-in-one, seamless solution that addresses our customers’ unique operational needs.

“Many of our users are on-the-go admins who rely on our software to provide time-saving solutions. The latest interface updates are fully responsive, require fewer clicks to accomplish tasks, and are packaged into a clean, intuitive dashboard. This helps ensure we continue to lead from the front and provide our clients with the tools they need to excel in a new landscape,” says Bryant Strozinsky, President of EZFacility.

The UI redesign carries over the same functionality users are familiar with, while also introducing simplified processes and expanded capabilities. Features in the latest update include, but are not limited to: memberships, packages, scheduling, email campaigns, check-in, documents, reports, and settings.

The transition to Amazon Web Services prioritises client data security and increases site speed, with AWS boasting a reliable 99% uptime rate. “With built-in, unlimited storage capacity our clients can spend more time building out their operations without worrying about typical associated costs. Moving forward with AWS puts our development team in an excellent position to incorporate cutting-edge tools and integrations like Machine Learning into our software in the future,” adds Michael Vidal, Director of Research and Development at EZFacility.

As of May 1st, EZFacility will train and onboard all new users to the latest interface. Current clients will have the opportunity to enroll in an Early Access Program through the summer which will allow them to toggle back and forth between the previous and updated dashboards. EZFacility will permanently transition all users to the new interface by May 2022.

For additional information about our new UI launch, or to schedule a personalized product tour, click here.

Get to Know EZFacility Partners

Let’s Get to Know EZFacility’s Partners

« Blog | Written by Emily Duty | | (0) Comments |

A part of what makes EZFacility so great is all the like-minded companies we get to partner up with. When our clients sign up for our EZFacility management software, they also gain access to a ton of other companies. Our partners help our clients with better attracting, managing, and engaging their customers. They also help them with enhancing their overall brand.

If you aren’t familiar with our EZFacility partners, they include 97Display, Authentic8, Brivo Systems, Constellation Payments, Passport Technologies, Perkville, Plastic Printers, QuickBooks, Smartwaiver, Textmunication, Rapid Gun Systems, CoachMePlus, SportsLife X, and Trainingym.

Here is a bit about each of them.

97Display offers website solutions and digital marketing services for health and fitness businesses.

Authentic8 helps protect businesses from all web-borne threats. They also supply specialised RFID cards, keyfobs, stickers, wristbands, and barcodes.

Brivo Systems provides a 24/7 cloud-based access control system. Plus, video surveillance products for physical security.

Simplify and streamline your payment processing with none other than Constellation Payments.

Passport Technologies helps deliver customised and integrated client-access solutions.

Are you thinking of finally creating that loyalty program? Sign up with Perkville. They have a plan to grow your business through loyalty points awarded for check-ins, referrals, birthdays, and more.

Plastic Printers is your go-to for member key cards, POS hardware, ID card printers, and any other printing needs.

QuickBooks provides a streamlined accounting system with financial management and sale tracking.

Now clients can sign waivers digitally (and securely), on their own electronic devices thanks to Smartwaiver.

With Textmunication, build brand recognition and improve engagement, retention, and member loyalty with targeted SMS messages and campaigns.

Rapid Gun Systems is a certified NCR Counterpoint POS reseller and systems integrator.

CoachMePlus is a coaching management software for coaches, trainers, and athletes.

SportsLife X is a social media platform designed for athletes with schedules, scores, standings, and stats. It’s a way for clients to further engage their players.

Trainingym makes sure gyms get their hands on some specialised tools. They have 3-d workout videos, body composition analysis, and satisfaction surveys.

Identity One’s IDlink will revolutionise the way check-ins are done at your place of business by making it completely cardless. To learn more in depth about our list of EZFacility partners, click here. The list is always expanding. That’s because it’s super easy to integrate with existing and future partners. Also- we just love doing it! So, if you are interested in being our partner and believe we could be a good match for you, please contact us to learn more.

Testimonials and EZFacility Customer Success Stories

Testimonials and Success Stories from EZFacility Customers

« Blog | Written by Emily Duty | | (0) Comments |

Combing through a variety of management software programs in search of one that’s both good and trustworthy can sometimes feel a bit overwhelming.

We could give you a list of reasons why to choose us or tell you the many benefits of using EZFacility, but we believe our satisfied clients say it best. So, we’ve created a reviews page filled with multiple customer success stories straight from the source.

Our customers are from different industries including community centers, gyms & health clubs, shooting ranges, sports facilities and universities plus more but their level of contentment is always the same.

Take a peek at what some of them have to say about us:

“Brilliant. The system itself, I cannot fault. The customer service has also been excellent. Any question or queries I’ve had have been fully answered straight away.” – Sam House, Testlands

“EZ takes away lots of front desk scheduling which creates time for the team to spend with members. The backend is full of great reports to aid business decisions and can get instant information at the press of a button.” – Spencer Fanstone, Barn Fitness Club

“We started with another system which was horrendous and not user friendly… A recommendation to EZ Facility has made the clouds disappear and alot easier to use! The back office assistance by staff is second to none…(I’ve made a few mistakes!) which have been fixed no problem” – Southampton Fives

To keep reading more about the benefits of EZFacility and our customer success stories, click here. Or if you’re more of a visual person and would like to watch video reviews instead, you can find a list here.

Grow Your Tennis Club

How to Grow Your Tennis Club

« Blog | Written by Emily Duty | | (0) Comments |

Most people can agree tennis is one of the most underrated sports of all time, but nobody knows for sure why. It’s safe, it’s fun, it’s affordable. It’s also a full-body exercise, great for the mind, social, competitive and can be played all year-round on a variety of tennis court surfaces. So, what’s not to love, right? Here are some tips to consider for growing your tennis club at any time, even during the pandemic.

Find Your Strength

Every sport has its strength. You just have to find it and use it.

In general, tennis’ strength is that it can be played all year long. So, if someone is looking to join a club that’s always active, tennis clubs are certainly appealing.

Right now, tennis’s strength is that it’s perfect in a COVID-climate. That’s because, whereas other sports have big teams, tennis does not. It involves two tennis players, sporting on a court that is already spread out, thanks to natural court dimensions. No flooring tape required! Standard court dimensions are somewhere around 78 feet. That’s way more than 6 feet.

This means group size, social distancing, and face coverings aren’t a big concern for tennis. And it’s also the reason why many outdoor courts have been able to open up ahead of gyms and other fitness facilities that may have concerns about larger gatherings and group size.

Of course, health and safety measures should still be used to help stop the spread of COVID-19. For example:

  • Tennis players should refrain from shaking hands or hugging after a match.
  • Tennis tournaments should wait to resume until things are normal.
  • Social distancing should be respected, and face coverings should be worn when passing other members inside of the health club.
  • Some tennis court surfaces could require additional cleanings.

Get Online

Old school marketing can still make waves but the easiest way to reach an audience is online. Use social media to promote your tennis club- or any club. 

Did you know, on average, each person spends about 4 hours and 25 minutes browsing the internet every day? And 2 hours and 25 minutes of that time are on a social network.

And think about it: that was pre-pandemic. The numbers are likely double the amount now. That’s why it’s as important as ever to have an attractive and functioning website as well as a strong social media presence.

  • Have fun!
  • Display it.
  • Talk about the endless physical and mental benefits.
  • Feature great tennis players, either from your club or celebrities.
  • Promote tennis tournaments.
  • Let everyone know your outdoor courts are open!
  • Offer online classes for tips and techniques.

Implement a Management Software

Anytime is a good time to implement management software. But, if you don’t have one already, now is a good time to research and learn how to use the program. When you’re able to free up time normally spent booking courts and instructors, or billing clients, that’s time away from building up your business. A software management takes over the heavy lifting so you have more time to do other really important things—like perfecting your backhand!

How to Train for Intramural Sports During a Pandemic

How to Train for Intramural Sports During a Pandemic

« Blog | Written by Emily Duty | | (0) Comments |

If you are on the fence about recreational sports, do yourself a favour. Join an intramural league at least once in your school lifetime. Intramural leagues are several different things all rolled into one experience. They are exercise, of course, but they are also friendly competition, life skills, and connecting with a community. They are for anyone and everyone who just wants to get together with a group of friends and enjoy sports, camaraderie, and inexpensive fun.

Intramural leagues are not the same thing as school sports. The two are different, though the words are often used interchangeably. In short, intramural sports are organised by students outside of school sanctioned sports programs—basically played for fun and bragging rights! School sports are organized and funded by a university and are a bit more competitive. Intramural teams play against one another while school teams play against other school teams. BUT, that’s another blog for another day!

The question here is- how do student-athletes on intramural teams- or any organised sports- keep their minds and bodies busy when their sport activities are on a break? Because as you know, it’s important to train solo and stay in shape, even during downtime. Here are some at-home workout ideas to get started with.

Virtual Race

Running is always a good go-to option because not only is it good for physical health but it’s also good for mental health. And being home alone doesn’t mean things can’t get a little competitive with some company. Thanks to the internet and many different streaming services, friends and family are just one phone call away from joining a virtual race together. The best news is, it can be done in a variety of places and over and over again.

Planking

When done properly, planking can be a very effective practice. It helps coordination, flexibility, metabolism, cardio training, and even posture and back pain. Do it solo or challenge a group of friends to see who can outlast who.

The Classics

When in doubt, take it back to the basics with some jumping jacks and pushups. They are oldies but goodies for a reason. Jumping jacks get the heart rate going and test the body’s physical endurance. Push-ups strengthen the upper body and core. Plus, there are so many different ways to do them that they never get boring. (Do they? Reader’s poll!)

Swimming

Go for a swim. Swimming is great because it works out a variety of muscles and maintains vital organs, all without any stressful impact on the body. Also, it’s just plain fun, relaxing, and refreshing. So, go on. Dive in.

Dry Swimming

This one might sound silly but don’t skip it over it. Just laugh all the way to the final results. Many professional swimmers use a combination of dry land exercises when they can’t get to the pool, or don’t want to get wet. Breaststrokes, flutter kicks and more can all easily be done on any flooring. All you need are stretch bands, exercise balls, and a little imagination.

Are you involved in recreational sports or sport activities? What’s your take on organised sports? And what exercises would you add to our list? Let us know in the comments! If you need more ideas for at-home or outdoor workouts for fitness levels of every kind, read this next.

Yoga Trends

Yoga Trends

« Blog | Written by Emily Duty | | (0) Comments |

People have been taking a seat at their yoga mats for thousands of years. Whether it’s to clear thoughts and become more mindful or to increase flexibility and improve muscle tone, yoga does it all. That’s why practicing yoga isn’t just a workout, it’s a lifestyle.

In recent years, a new wave of yogi’s has rolled onto the scene and brought a handful of modern practices with them to yoga studios everywhere. They’re more dedicated than ever before to finding their om, even if it means experimenting a little. Here are 5 of the hottest (and weirdest) yoga trends right now, plus one less popular one.

Animal Yoga

Move over, downward dog. There are more animals in town; The get-up goat, bending bunny and swaying snake.

Okay, those poses are made-up. But the yoga classes are completely real. People are paying good money to do yoga with animals for different reasons. For example, pet therapy, like bunny and goat yoga, is said to be relaxing and uplifting, especially when dealing with grief or sadness. Snake yoga, on the other hand, is all about creating energy and facing fears.

You should bring an open mind to your mat- and maybe some eco-friendly wipes. Because no matter how enlightened they are, when animals gotta go, they gotta go. Furry friends tend to leave furry dropping during bunny yoga and goat yoga.

Online Yoga

Anything can pretty much be found on the internet today. So, it only makes sense that a lot of businesses and influencers have increased their online presence.

Want to take yoga classes but you’re too afraid to do them in front of other people? Or, you keep missing the classes because of your schedule? No worries. Hop online and look for free instructionals on Facebook, Instagram, and Youtube. There are a ton of people there to follow and workout with including Jessamyn Stanley, Rachel Brathen, Adriene Mishler, and Rebekah Borucki, to name a few.

Acro Yoga

Much like in snake yoga, acro yoga is about facing your fears. It’s a mixture of traditional yoga meets acrobatics. So, while it’s a tad more playful, it also knows when to be serious. The primary objective is about vulnerability and communication. You will need to be in constant communication with your partner whether you’re the base, the flyer or any other position. It’s

about challenging yourself, opening up and trusting another person. You can show up with a partner but don’t skip out if you can’t find anyone. People go to class solo all of the time. It could be an opportunity to meet someone new and build a unique relationship from the ground up.

Gin Yoga

There’s been wine yoga and beer yoga, but now there’s gin yoga.

The idea is, if you’re feeling nervous about attending a class, these beverages will give you a boost of liquid courage to get you by. Not only that but gin is especially known for having a calming effect. But be careful not to sip too quickly because it’s also known for creeping up and causing unpleasant feelings -or nausea- as well.

When done the right way, think of gin yoga as a total body experience. The class will teach you to tune in to and appreciate what’s going on in your body. Everything from the way the gin feels as it touches your lips to the journey it takes until you feel that warming sensation in your stomach, and well hopefully, your soul.

Yoga Wheel

Yoga is no stranger to props. Sometimes to achieve a certain posture, or properly support your technique, the instructor will gently slide a yoga block underneath you. Rolled up mats or towels can have the same benefits.

Now there are yoga wheels to help you out also. They’re great for aiding with your backbends flexibility.

Yin Yoga

You’re likely familiar with the yin-yang. They’re two complementary forces in Chinese philosophy that represent the light and dark in all things. While yang is thought of as more of an active energy, yin is much calmer.

What you’re probably unfamiliar with, however, is Yin Yoga. It’s a much slower-paced style of yoga that includes dim lights and guided meditation. Sounds kind of wonderful, right? So, why isn’t it more popular? Yoga studios are stumped too.

This style is different from traditional yoga because it focuses more on the connective tissues in the body versus muscle groups. Also, each pose is held longer than in other classes, often for several minutes at a time.

Though holding each stance can be a bit of a challenge, the real workout is what’s going on in the mind. Everyone stores emotions in their body and yin yoga is able to tap directly into them. It’s not uncommon to cry during a class (never from pain!). Keep in mind each pose should challenge you, but not hurt you. Listen to your body and follow its signals. This is a great practice for anyone in therapy or who suffers from anxiety.

Have you tried these yoga trends before or incorporated any of them into your lifestyle? We’d love to hear all about how you’re practicing yoga.

But ultimately, it doesn’t matter how you downward dog, all that matters is that you enjoy doing it. Namaste! To see more blogs like this one, come back and visit our site often.

business-planning2

The Best Time to Set Goals for Your Gym is in the Fall

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Through my personal experience, something I have found is that it’s so much easier for me to say I’m going to do something than to actually begin doing that thing. Some might say that’s “all talk and no walk”. Unfortunately, in some aspects of my life, they’d be right.
This is why I never make New Year’s resolutions. I can’t tell you how many times I have been at a New Year’s gathering and I tell a friend that I’m going to start eating healthier during the New Year. All too often, later that very same night I catch my friend’s eye as he or she is staring at me unhinging my jaw as I start on my second piece of chicken, bacon & ranch pizza which, to my embarrassment, I ordered not long after our conversation.
New Year’s resolutions usually fail, and for many, they’re just tradition. Think about it, why do so many people fall short on their resolutions? It’s partly because people are so ambitious about their resolutions but also, there is no real change between January 1st and December 31st, aside from a splitting headache.
Life has a natural rhythm to it. Different seasons elicit different emotional responses. When spring begins, I breathe a sigh of relief that the winter is over, and I can look forward to the warmer months ahead. Spring seemingly blends with summer as the trees get more and more green. Summer is chaotic and freeing but ends too quickly. Abruptly, the leaves begin to change and the hot, damp air quickly becomes crisp and refreshing. Autumn serves as a natural transition between summer and winter. However, the leaves aren’t the only things that change.
Autumn is also a time of cultural transformation: kids trade in bathing suits for backpacks, vacations turn into commutes, summer tank tops turn into fall sweaters, TV shows re-emerge with new episodes, and football starts up. Fall is when new routines are born. There is rising popularity to the idea that September is the best time to set goals for your business’s future and it makes sense too. When you’re surrounded by change and transition, whether that be culturally or seasonally, it’s easier to fully commit to a goal you’ve set for yourself or your business.
So this year, give autumn resolutions a shot and see for yourself why experts believe autumn is a great time to plan and begin achieving your goals.
What are some of the top goals you should focus on?
The key to making, maintaining, and achieving your goals is keeping things realistic. Aim for the moon, but to get there you first have to get off the ground. After opening your first gym your immediate goal shouldn’t be to open a second location. While keeping the big picture in mind is crucial to your business’ success, your short-term goals should be stepping stones and therefore be your primary focus this fall. Not only is it a great time to start thinking about your autumn resolutions and set goals for your business’ future, but we have some great advice for achieving some of the most popular goals for gym owners:
Gym Fitness Goal #1
Increase the number of memberships sold
Selling multiple memberships obviously equals more revenue which then means more money to hire the best staff, upgrade old equipment, or buy a better location. Money makes the world go round, especially if you’re a gym owner looking to expand your business. Fall is a terrific time to recruit new members to your gym for a variety of reasons. As previously mentioned, fall is when routines are born. All the people that are done with vacations and have kids back in school will undoubtedly have more free time that they are looking to spend doing something. Why shouldn’t they spend their time at your gym?
All sorts of businesses have back to school specials that drive more traffic into their stores and more online purchases. Gyms are no different. Offer back to school specials from late August to the middle of September. All your new membership gains will undoubtedly lead to long-term, loyal clientele as you follow through with the goals outlined below. Another good idea is to offer reduced rates during fall for groups of two or more that sign up together. By doing this, you get people considering joining your gym to bring a friend or two. It’s basically cheap, non-labor intensive marketing.
Lastly, a great idea is to offer your current members incentives to refer people to your gym. Referrals are another great way to get some incredibly low-cost publicity out there. For example, if one of your members refers three people to sign up, consider giving them some free gym garb. If they refer five people consider giving that member a free month and if they refer ten people consider a really nice prize like a free month with ten free personal training sessions. Put your members that achieve these awards on a board in front of the gym as another incentive to get more people spreading the word of your gym. In this scenario, the cost of giving a gym membership away for free is greatly outweighed by the gains of five new members who can also pursue your incentive program.
Gym Fitness Goal #2
Improve Relationships and Reduce Attrition
Retaining long-term clientele can be a difficult thing to do because people’s lives are always changing. Some move away and other lose the habit of going to the gym. Being a gym owner is like a juggling act which has its upsides and its downsides. On one hand, it’s difficult to balance every aspect of your gym but, on the other, you have the sole ability to determine the exact direction you want your business to move.
That being said, an important part of the juggling act you put on is reducing member attrition. How do you do this? Improve your relationships with your members. This not only increases your chances of getting more members, but it also decreases the chances that people leave your gym for a competitor (or other reasons). But how do you find any time to get to know your members when you’re so busy? If you can’t get out from behind your desk how are you going to learn about another human being?
An all-in-one software tool can be an effective way to maximise your gym’s efficiency, especially if that software is staff-friendly and has a mild learning curve. Once you and your staff are able to handle all the various cloud-based administrative tasks quickly and easily, you’ll be able to focus more on your members. Thus, you’ll attain better relationships with your members and reduce the number of members that leave your gym. Software that is able to handle billing processes through automated services additionally takes the strain off of your relationships with your members. It’s no secret that financial disputes can tear people apart, so this aspect can be pretty necessary for creating better connections with your members.
Another important aspect of planning for your gym’s future and setting achievable goals is to make sure they’re measurable. If you want to reduce member attrition and let that serve as a metric that measures your relationships with your members, you should be able to measure your retention rates. Being able to watch your retention rates grow will only drive you to work harder to improve your business.
Gym Fitness Goal #3
Expanding Your Gym’s Offerings
It’s truly a one of a kind time in the fitness industry. With the rise of social media, it seems that every day there are more and more products, personalities, and fitness regimes flooding the industry. With all of these new additions to the industry, the competition you face for your members’ loyalty and attention has never been fiercer. Give your members what those other gyms can’t, a personalized and unique fitness experience with an owner that has a genuine vested interest in their clients’ well being and fitness experience. This is something many commercial gyms can’t compete with.
One of the best ways to compete is to expand what your gym has to offer beyond just good equipment and knowledgeable staff. Put on fitness and nutritional seminars that are free to your members but outside visitors must pay a fee. By doing this you’ll both gain credibility within the community, promote more people to join your gym, and maybe turn a little bit of a profit. Another thing that you have to your advantage is the failing system of commercial gyms. They don’t want people who are serious about their fitness goals at their gyms because they make a profit off of those that buy a year-long membership on January 1st and never show up. Educational sessions bring in the kind of fitness go-getters that you want in your gym. People that want to learn and improve themselves have contagious attitudes which can only benefit your gym. Give your members a personalized fitness experience, not the “drive-thru” fast food version.
Yet another fall is rapidly approaching and as the seasons gear up to transition, you can transition as well. Now is the perfect time to reflect on your business and look at what you can improve and set goals for the future. Are you excited because we’re excited for you!
Have more goals you would like advice on how to achieve? Share them in the comments section below!
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Why Understanding the PHIT Act Is Important for Your Facility

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Imagine this scenario: It’s the mid-year blues of the fitness industry season and your facility is busy. Retention is rising and your sign-up rates show growth in your gym management software. It sounds like a dream, but this situation may not remain a fantasy. Not if the PHIT (Personal Health Investment Today) Act becomes a law in the United States.

There’s quite a lot of information floating around regarding the PHIT Act. Here are the basics to understand what the PHIT Act is and what it could mean for your fitness facility.

The PHIT Act in Summary

The PHIT Act proposes that Americans will be allowed to use their Pre-Tax Medical Accounts to help pay for certain physical activities. With a Health Savings Account or Flexible Spending Account—Americans could place up to $500-$1000 of pre-tax money to cover fitness classes, memberships, and personal training sessions. The expenses can then be written off as a tax deduction.

What Are Pre-Tax Medical Accounts?

Pre-Tax Medical Accounts are generally offered through an employer-provided healthcare account, or the Affordable Care Act. With either, people can place aside part of their earnings that will pay for out-of-pocket medical, dental, and vision care expenses not covered by a health benefits plan. If the PHIT Act becomes law, physical activities like yoga or cycling classes would be categorized as an out-of-pocket medical expense.

What the PHIT Act Means for Gym Owners

Easier public access to yoga lessons, personal training sessions, and gym classes means more chances for facility owners to increase revenue. If every member of your facility brought a considerable sum that was specifically meant for exercise activities, they would be more likely to keep on spending after that sum is gone. Why? The psychology of out of pocket spending. The sum your members start with is cut from their paycheck so because it doesn’t feel like the member is paying directly, the member may choose to continue spending at your facility.

As it stands now for the PHIT Act, youth memberships, youth sports leagues, and health club memberships are all included in the bill. The PHIT Act does have some restrictions though. The bill states that golf, sailing, and horseback riding “shall not be treated as a physical exercise or activity” to be covered. For those golf and sailing enthusiasts all hope is not lost—all bills under review to become law have the potential for alterations until passage.

What Gym Owners Can Do to Prepare for the PHIT Act

Think of the estimated expense as the chance to plan memberships and package deals in advance. It’s important to get that competitive edge before the PHIT Act is passed just as it’s always important to have a promotion plan ready before the surge of holiday memberships begin. Complete your strategy and have your business-ready to act. Then, all that’s left to do is spread the word. Share promotions on social media, post some signage around your business and local community or immediately send email campaigns to leads you have collected. While the responses pour in, your competitors will still be scrambling at the drawing board.

Why the PHIT Act Matters

Physical inactivity is a growing problem in the United States. The Mayo Clinic reports that less than 3 percent of Americans meet the basic qualifications for a “healthy lifestyle”. Even so, fitness classes remain popular. According to the 2018 IHRSA Global Report, the health club industry generated at least $87.2 billion in revenue in 2017.

The PHIT Act is meant to deter the problem of idleness, promote a healthier lifestyle, and encourage productivity. In a nutshell, think of it as a tax break for fitness memberships. Cost effective access to exercise classes could make staying active more desirable to your clients—and potential clients!

The History and Current Status of the PHIT Act

The PHIT Act was in Congress on March 1st, 2017. On July 12th, 2018, the House Committee of Ways and Means passed the bill in a vote of 28-7. It then was moved to the House of Representatives for further consideration. On July 25th, 2018, the PHIT Act was passed by a 277-142 vote. The bill is now on its way to the Senate.

What the PHIT Act Could Cover

  • Health Club Memberships
  • Personal Training Services
  • Exercises Competition Fees
  • Yoga and other group fitness classes
  • Youth Sports Leagues

What Could the PHIT Act Not Cover

  • Golf
  • Hunting
  • Sailing
  • Horseback Riding
  • Exercise Equipment

What Happens Each Time the PHIT Act Is Presented

The PHIT Act is susceptible to alterations each time it is presented and reviewed on the floor. For example, the PHIT Act previously had exercise videos, exercise equipment, golfing, sailing and hunting under the list of covered exercise expenses. These all have subsequently been removed from the bill.

How to Impact the PHIT Act

IHRSA (International Health, Racquet and Sportsclub Association) created a page where people can contact local senators with an automated, or personalized message about the PHIT Act. You can also reach out to your senators on your own with a telephone call or email through the official senate.gov website.

How to Find Out More About the PHIT Act

We recommend the official congress.gov website where the PHIT Act is listed. There you can opt to receive alerts on the latest news regarding the status of legislative proposals.

Do you have any thoughts about the PHIT Act regarding your facility? Let us know in the comments below and feel free to vote on our social poll on how you think the PHIT Act could affect your facility.

jogging people group, friends have fun,  hug and stack hands together after training-2.jpg

4 Customer Support Myths You Need To Drop

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Customer service has one goal. To be helpful. You know this, but want to make the experience better within your sports or gym management system. How does this happen? How does one make customer support more accommodating? By not cringing at the sound of it and disregarding these 4 crazy myths.

Myth 1:

FAQ Guide’s Aren’t Necessary

Au contraire. Otherwise, this example would not have a happy ending! Picture a member of your facility in a crowded train car. They want to know your facility’s policy on bad weather for outdoor classes. They could pull out their smartphone and make a call, but all that noise could make the conversation difficult. What they can do instead is look up the FAQ guide on your gym or sports facility website and—there is the answer. In a manner of minutes, this member has their answer and your facility management staff can continue their tasks with less chance of an interruption.

Now, take this member and multiply them by 20. Maybe 50. Chances are your members have the same questions on their mind. With an FAQ readily available, most will have their questions answered and, as a result, your gym management has the time to address other priorities.

Often times, we can forget the simplest of tasks, like removing a stain from a carpet or threading a needle. Today, many people research online about subjects that range from gym management software to e-cards. Your website should act the same in regards to common questions regarding your facility. It is this reason why FAQ guides are a time (and breath) saver.

Myth 2:

Less Incoming Calls Means More Happy Clients

Silence isn’t always golden, especially in the case of customer service at your gym or sports facility. For those members you know who sit on the fence of initiating a conversation—the initiative is on you! Make the phone call or send a quick email.

 

“I always take a few minutes out of my day and just check in with clients – whether they have been active in their account or not. It’s always nice to have someone reach out and make sure things are going well. My clients have been very receptive to this and love that we truly care about them.” – Daina DeBellis, Customer Success Administrator, EZFacility.

 

There’s still plenty of value for in-person communication too! Ask for a quick review after a member checks in about their experience with your facility. If members don’t have time, ask for a quick score of satisfaction and then reach out to them later in a follow-up to discuss the details behind the number or star rating given. Additionally, keeping record of these reviews makes for an excellent presentation to new members considering your facility.

Myth 3:

Support Guides Organize Themselves

New example! So you pull open a drawer and it’s full of hammers, rubber bands and nails. You’re only looking for one thing and you can’t find it until you clear out the entire area. No support guide should look or feel like this for any member. Diving into a mess of words without any assistance or organization to your gym management support is a horror show. Don’t settle for horror. Make it a feel good experience for your members with an organized and accessible support layout.

EZFacility Online Support Center

Myth 4:

No Need For Surveys

No surveys? This sounds like a fantastic idea for someone looking to run their facility into the ground. For a better customer experience, you need proper communication in place for feedback. You. Need. Surveys! Send those surveys however you’d like (and make sure to keep records). They can be in a follow-up email sent through your gym management system or at the end of a customer service conversation. If you happen to prefer less tech focus methods of communication, use more traditional methods like luncheon invites and personalized letters. A survey doesn’t have to be in the form of a test sheet!

At any point, a member may require help regarding your fitness or sports facility. Whether it comes from a staff member or a specific department, customer support is not solely an opportunity to help your credibility—it’s about helping build a strong bond between your staff and your members.

That being said, what advice do you think we should add about customer service? Please let us know in the comments!

If you have any questions you’d like to ask EZFacility, click the button below.