There are plenty of reasons you are looking to change your gym management software provider – it’s too complicated, there are too many hidden fees, they don’t have the features you need, their support team has you on hold for hours, etc.
Many EZFacility clients who have switched from other gym software providers were running into the same issues yet, though they were fed up with the runaround, were still hesitant to make the switch because they thought it would disrupt their day-to-day business too much.
It’s completely understandable that they, and you, are tentative about switching providers. Switching software can be a daunting undertaking – but it doesn’t have to be.
Let’s address some common concerns we have heard from clients when considering making the switch to EZFacility.
The transition process is too difficult
That’s what we’re here for! During the transition process, you’ll have a dedicated Customer Success Specialist performing one-on-one training to guide you through utilising our software to its fullest. They will be there every step of the way to help set up your EZFacility account to your gym facility’s specific needs. Our training team has facilitated transitions from almost every other gym management software company out there, so they are experts when it comes to ensuring a painless transition.
Once finished with training, our devoted customer success and support teams are readily available to help at any point. With accessible support, you’re not left high and dry trying to figure out functionality on your own (which we’re sure is one of the reasons you want to leave your current software provider).
Learning a new gym management software will take too long
There is always a learning curve when starting anything new – hey, we’re just being honest – but the EZFacility team is here to get you up and running quickly. Getting started quickly though doesn’t mean we sprint through set up. During implementation, our team works with you and your team to ensure everyone is comfortable and confident running your business with our software. Because we work together to get you up to speed, you won’t break stride with current gym operations.
How do we do this you may ask? Completed in 4 recommended, 1-hour training sessions (some clients feel comfortable with less training sessions, and some with more) our training process is one that has been designed with a “Train-the-Trainer” approach in mind. The “Trainer-the-trainer” methodology will grant your gym the opportunity to have a “go-to” in house EZExpert to help current and future employees become comfortable using EZFacility.
Don’t worry though, we are always available to field questions and walk you through any requests that may arise during and after the training process. Our Support Center is also available 24/7 for you to access user guides, helpful product articles, and videos, along with the ability to submit a request for support.
Members will be double billed and/or not billed at all
We know that maintaining consistent billing is vital to your gym’s livelihood. To safeguard against members being double billed during the transition, we recommend you choose a cut-off date for billing where all transactions will be switched over to EZFacility from your current (and soon-to-be former) software provider. On the very rare occasion payments are missed when the transfer occurs, we have plans in place to bill members once you activate billing through EZFacility.
Additionally, our customer support team is available Monday – Friday during normal business hours to guarantee your billing (and gym) runs efficiently.
Data will be lost in the migration
Our Customer support team consists of import specialists, there to navigate you step-by-step through the data migration process to guarantee an effortless transition. With EZFacility data migration templates ready for use, all you have to do is plug in member information from your current software provider.
From there, our knowledgeable team will review the import file with you and will work together to make sure that the data migration into our software is a successful one.
It really is as simple as that.
My members will have a hard time adjusting to a new interface
Just like you may have a slight learning curve, so might they. But to make it easier for members (and cut down questions to you) we have member directed FAQs and support articles available, with more always being created.
Plus, our easy-to-use interface minimizes service interruption for members and makes it easy for them to pick up.
There will be additional fees to switch
A good gym management software shouldn’t charge you to import or export your data – so we don’t! At EZFacility we believe that your data is your data, period. You can access it at any point, no questions asked.
We are also rooting for your success which is why we don’t charge additional fees for extra training or support (we like to shake up the norm). Think of us as your own personal cheering section.
We Understand Change is Difficult.
Let us put your worries to rest. Ditch the software that’s slowing down your growth and get started with one that was built with you in mind.
Whether you go with EZFacility or not, we’re here make you comfortable with whoever you choose.
Book a demo to learn more about EZFacility and see why switching your gym management software provider doesn’t have to be stressful.