FDA’s New Nutrition Labels

FDA’s New Nutrition Labels

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For twenty years, Americans have known that if they want information about a food product’s nutritional content, they can check the label. Recently, the U.S. Food and Drug Administration (FDA) proposed a change to the labels we’ve grown used to. The government organization wants to replace out-of-date serving sizes; highlight certain parts of the label, such as calories and serving sizes; and include information about nutrients some consumers aren’t getting enough of, like Vitamin D and potassium. “To remain relevant,” explained FDA Commissioner Margaret A. Hamburg, M.D., “the FDA’s newly proposed nutrition facts label incorporates the latest in nutrition science as more has been learned about the connection between what we eat and the development of serious chronic diseases impacting millions of Americans.”
First, bravo FDA. It isn’t always the case that policies and laws are revised to accommodate findings from new research. Given what we know about nutrition and chronic disease that we didn’t know twenty years ago, the proposed new label has the potential to help improve the health of a great number of people.
Second, now’s your chance, health clubs and sports centres. You are better positioned than most other institutions to educate the public about the proposed new labels, and to use the FDA’s new nutrition labels as a way to boost your visibility and desirability. By being among the first to spread the news about the labels, and by linking the news to your own programs and offerings, you’ll remain relevant to your clientele in a way that can work only to your benefit.
As a fitness center, gym, health club, or sports facility, you probably already spend some time and other resources on keeping your members and clients informed about nutrition. (If you don’t, what are you waiting for? If people don’t get such information from you, they’ll get it from elsewhere. If you provide it, you have an immediate way of establishing how essential your facility is to health maintenance — along with how generously you provide value-added services.) There are many ways you can teach your clientele about the proposed new labels. Search FDA’s website for an example, and blow it up to poster size for prominent display somewhere in the gym. Invite people to speak with resident nutritional experts or trainers about the changes. Host a lecture by a nutrition advisor who can explain the changes and their significance. Invite the general public to the lecture as well as members — what better opportunity for attracting new members? Have instructors take a few minutes at the beginning or end of class sessions to explain and describe the new labels.
The goals here are to make yourself the source of the information, get a dialogue going within your four walls, emphasize your facility’s commitment to clients’ health, and prove yourself a dedicated member of a larger community. In the past, fitness centres and sports facilities were not expected to do much more than provide a place for a good workout or league game. The FDA is keeping up with changing times; make sure that you are too.

The Benefit Is Clear

The Benefit Is Clear

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With one of the fitness industry’s central players — IHRSA — priming for its annual convention and trade show in a couple weeks, it’s worth taking a moment to consider the general benefits of attending such events. For companies selling machinery, equipment, gear, software, and other products, the benefit is clear: Easy access to many potential customers at one time.

What about for health club or sports facility owners and managers? What’s in it for you? Is it worth the investment of time and participation fees?

In a word, yes. Attending a convention and/or trade show is beneficial to facility owners first and foremost because of the opportunity to connect with others in the industry. Sure, they may be competitors, but the old saying holds true: Keep your friends close and your enemies closer. Your competitors, other clubs in your industry, are the ones from whom you have something to learn. Happily, participants who choose to attend events like conventions generally do so with an open attitude: They’re there to share. Through casual conversation, over meals and beverages, by chance meetings and introductions, ideas are transferred and transformed. Want to know how the gym down the street handles retention issues? Want to understand why that other baseball center is so successful at attracting new customers? Here’s your chance to find out.

Also, those guys out on the floor trying to sell you stuff? They’re not just looking to fill their pockets. Most of them attend with ideals of relationship-building in mind. They really want the opportunity to meet you, get to know you, understand your needs and desires as a customer. From their point of view, the better they know you the better they can serve you — and the better they can serve you, the better off you are. And it’s a lot easier for a salesperson to cut a deal for someone with whom he or she has a personal connection than for a stranger.

Finally, there’s the whole pay-it-forward idea. As a business owner or manager, and specifically as the business owner or manager of a fitness or sports facility, you’re part of a community. Even if it’s easy to forget for most of the year, conventions and trade shows can serve to remind you that the difficult work you do is the same as the difficult work others do. And just as you can gain ideas and tips from other facility folk you meet at such events, other facility folk can gain ideas and tips from you. You might even seek to take part in a panel or give a talk — because business, as you no doubt know, is as much about giving as it is about receiving. There is no better opportunity for giving than to share what you know, what your best practices are, and how you meet day-to-day demands than at a large gathering where so many industry-mates are all at once. You might not see immediate returns, but eventually your paying it forward will pay off. In tangible and intangible ways, you’ll feel the benefits of having been part of it all.

Scheduling

3 Quick Ways To Streamline Scheduling

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These days, scheduling just one day in a single family’s life practically requires a PhD in metaphysical engineering. Your spouse is out of town, you have an important work meeting, you’re out of groceries, and the plumber is coming to fix your broken sink; meanwhile, one kid has to get to soccer practice, taekwondo, and a dentist appointment and the other has a dance class and a tutoring session. Figuring out how it’s all going to get done seems impossible.
No wonder running a sports facility can give you a headache. If coordinating four people’s activities in one day is complicated, what about coordinating fields, equipment, practice space, classes, and special events for hundreds of people over several months? How are you going to get it all done?
Of course, you already have systems in place for tackling this task, but can you improve those systems? Here are a few tips for streamlining:

1. Test Your Knowledge

If you use league scheduling software, make sure you know its capabilities. Sure, you know how to publish a schedule to your website (you do, right?), but can you schedule multiple divisions at once? Are you sure you’ve got the settings right so you avoid double booking? Are you accommodating team preferences? If your software doesn’t allow you to do all these things, it’s time to find a new one. If it does and you’re not sure how to do them, it’s time for a refresher course. Do some research online, or, better yet, call your software’s support line. If you don’t use scheduling software, oh boy. Unless you’re a tiny, boutique facility, offering just one sport and with only a small clientele, you probably really need some.

2. Setup Quick Group Meetings

Have weekly or daily check-in sessions with employees to make sure everyone knows what’s on tap, forestall any potential glitches, and fix any problems. Scheduling works best when all the people involved know about the schedule and have a chance to weigh in on it. You’ll be doing yourself and your facility a big favor if you create time for brief, frequent sessions to ensure all systems are go. Also! No matter how carefully you plan and check your plan (and double-check your plan), conflicts happen. Know your steps for handling conflicts; train your employees in handling them too. Remember the end goal: Keep the customers happy.

3. Make Time for Analyzing Mistakes.

Again, conflicts arise. If something has gone wrong with your scheduling despite your mastery of software, your open lines of communication, and your vigilant efforts to stay on top of things, you need to know what went wrong. It can be useful to have a flowchart of questions to help you avoid problems in the future (for example: Did I enter this team’s practice location change into the software correctly? If no, then learn how to enter changes; if yes, then did I check to make sure the change was communicated through the proper channels? If no, then…. You get the idea).
We tend to think scheduling should come easily to us, and sometimes it does. But your facility is a complex system. To maintain complex systems, small adjustments often are necessary—and they can make a big difference. Figure out what small changes you can make to simplify scheduling!

Giant New Sports Center to Feature Practice Space and a Full-Service Restaurant

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February 24, 2014 – A new indoor sports center opening next month in Harrisburg, South Dakota, will feature a 60,000-square-foot field of turf, two sand volleyball courts, and a 9,000-square-foot restaurant. The facility, Perfect Practice Sports Academy, will cater to children’s team sports. Owner Gary Sperber says that the surrounding community already has expressed a great deal of interest in the center.
“On the weekends, I bet we have 200 people here, looking at where we are and the progress, and the kids are getting excited, so it’s fun to see that,” he said. He also noted that hundreds of practice sessions have been scheduled through various organizations, and the facility is gearing up to schedule tournaments.
The addition of a restaurant is likely to attract even more customers. A venture among Perfect Practice, Sperber, and Mike O’Connor, the restaurant is called Game Changer. It will be designed by Tony Kellar, who owned a popular local restaurant that recently closed, and headed up by renowned chef Josh Kellar.
“Including a restaurant in a kids-oriented sports venue makes good business sense,” says Emily Wilensky, Marketing Manager of EZFacility, a sports center management software developer in Woodbury, New York. “Kids will have access to what sounds like state-of-the-art practice and game space, and their parents will enjoy the convenience of an on-site top-quality eating joint where the whole family can relax after an intense practice or in between tournament sessions.”
The restaurant will seat almost 300 people and will include a three-season patio. The turf field will host T-ball, flag football, and soccer, and the facility also will serve baseball, softball, basketball, and volleyball teams.

New Sports-Themed Hotel Plus Sports Facility Planned for St. Louis Suburb

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February 21, 2014 – Construction for a sports-oriented hotel and 85,000-square-foot sports facility soon will break ground in Chesterfield, Missouri. Florida-based GoodSports Enterprises Global has signed a deal with local developer Dean Wolfe to build a 130-room hotel and adjacent sports center. The complex will sit on 10 acres of a $300 million, 132-acre development area.
The concept targets two types of travelers, while also serving the local community. On weekdays, the complex will cater to businesspeople, with the sports area serving local families and sports leagues. On weekends, the facility will host tournaments, with the hotel providing a venue for athletes and their coaches and families.
“Pairing a sports facility with a sports-themed hotel is a sensible approach for a new venture,” says Eric Willin, COO of EZFacility, a sports management software company in Woodbury, New York. “Given the steady rise of sports tourism, a complex that caters to corporate travelers, who will also presumably have use of the facility, and to local families and traveling leagues is bound to be profitable.”
The project, said GoodSports vice president of development, will be completed next winter. It is part of a bigger thrust to build 25 similar “villages” around the country in the next few years. The Chesterfield site is the third location, after Huber Heights, Ohio, and Greenwood, Indiana.

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Got an App?

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It’s time we talked about apps. The fact is, if your facility doesn’t have one, you might soon find your business going the way of the 8-track cassette player and the fax machine. Websites alone don’t cut it anymore; customers expect your business to be accessible to them at any time of day, from wherever they are. That means if they’re at their kids’ soccer practice and they want to check your class schedule, or they’re walking down the street and they want to know your exact address, you better have an app for that. You need a quick, easy, smartphone-accessible solution to all of your customers’ needs.

Your customers aren’t the only ones who benefit. If you can provide them with palm-of-the-hand services, you’ll reap rewards yourself. A mobile app that gives you the ability to immediately update members with “Push Notifications” allows you to communicate quickly and effectively with your entire community about club changes, news, class availability, and the like. An app also can present you with an easy way to distribute information about specials, promotions, and coupons, drawing members in by keeping them on the look-out for deals from you. There’s another big bonus too: An app can be a selling point for new members (and it’s a must-have if the gym across the street has one).

But no matter how much easier an app makes things for you, what it comes down to is greater customer satisfaction. If you’ve got an app that complements your sports or fitness business — again, engaging members and clients when it’s convenient for them — then you’ll have customer satisfaction, which means improved retention. In addition to keeping clients informed, hooking them on promotions, and providing an easy way to book classes, you can offer an app that allows you to post motivational photos and videos, showcase members’ stories, offer fitness tips, and highlight new workouts. Your customers get what they need, and you get what you need. That’s what apps are all about.

Data Security

Protect Your Customers' Data

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Protect Your Customers' Data The recent and ongoing Target credit card debacle shouts out a loud and clear warning to anyone who operates a business that involves credit card transactions: Protect your customers’ data! When 40 million or so Target shoppers had their credit and debit card data stolen because of problems with the store’s security procedures, the company was sued in multiple lawsuits, its shares fell precipitously, and it was left struggling to placate customers with apologies and discounts. The legal and financial threads will take months — or longer — to untangle, and the store will have to fight to win back its reputation.
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Palm Beach Hotel Receives Preliminary Approval for Planned Fitness Center

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January 24, 2014 – The Breakers, one of the top-ranked hotels in Palm Beach, Florida, has received the local zoning commission’s approval to build a new fitness center. Construction depends on the Town Council, which has the final say; if the plan goes forward, the new center will triple the size of the hotel’s current exercise area. Construction would begin around June 1 and take three to four months to complete.
The hotel’s proposal calls for a 4,190-square-foot fitness center on what is now a rooftop terrace. The center will feature an ocean view and will presumably include a wider range of exercise equipment and machinery than is currently available. The present facility occupies a 1,400-square-foot space on the ground floor and, according to The Breakers’ attorney, James Crowley of the Gunster law firm, is outdated. Meanwhile the terrace area is underused.
However, there is a dispute over the hotel’s zoning rights, because the new fitness center would bring the total size of its beach club area to about 24,000 square feet. That would exceed a 20,000-square-foot limit set by the town in 1998, when it approved demolition of a hotel ballroom and previous beach club facilities. The hotel is seeking an amendment to the zoning rules, claiming it has not yet used 11,621 square feet of accessory space granted it for “future use assignment” during the 1998 ruling.
“Exercise is quite a different thing now from what it was in 1998,” notes Tracey Keats, President of EZFacility, a fitness facility management software developer in Woodbury, New York. “Travelers to highly-rated hotels expect a certain level of health club offerings, and it’s clear why The Breakers wants to be able to meet customers’ workout needs. The proposed facility update could attract new hotel guests and keep longtime ones coming back.”
One thing in the hotel’s favor is that the new facility would pose no traffic concerns. It will be open only to hotel guests and members, attorney Crowley explained, and there is ample parking.

Fitness First Launches Major Rebranding Effort

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January 24, 2014 – Fitness First, the UK-based gym chain with branches throughout Europe and Asia, announced a £225 million brand overhaul. With more than twenty years of business under its belt, the chain is looking to upgrade its look, clubs, and customer service. The first phase of rebranding has begun, with a £1.5 million marketing campaign designed to communicate the new corporate identity to customers.
Advertisements in the new campaign position the club as “rewriting the rules of fitness.” For example, part of the overhaul includes a shift in “fitness philosophy,” with the gym pushing a freestyle fitness regime based on natural movement. An ad titled “Rule #3” features the slogan “Focus on Movement, Not on Machines.” Other ads emphasize the chain’s new embracing of shorter classes (“More Burn, Less Time”), better customer service (“Go Further for Members”), and move toward outdoor training (“With You Outdoors, Not Just on Gym Floors”).
“Fitness First’s foray into a new corporate identity speaks to larger changes within the industry,” says Emily Wilensky, Marketing Manager, of EZFacility, a gym management software developer in Woodbury, New York. “In general, focus is shifting to upgraded customer service; body weight training; shorter, more intense workout sessions; and innovations like outdoor training and greater incorporation of technology. In the light of these changes, many fitness facilities are contemplating identity updates. It will be interesting to watch Fitness First’s unfold.”
Additional initiatives for the brand overhaul include a goal for all 2,200 UK staff, “from the chief executive to receptionists,” to attain a certified fitness qualification by 2015; the establishment of a fitness test that measures gym members’ biological ages; and the creation of a fitness app that lets customers track their daily progress. In addition, the gym’s logo will change from blue to red. “…Red is the colour of energy and strength,” said marketing director David Jones. “It is bold and confident and a statement of intent, and it better represents the direction we are taking.”

Making a Difference and Boosting Business

Making a Difference and Boosting Business

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Making a Difference and Boosting Business Recently, the Centres for Disease Control and Prevention (CDC) released troubling data: Only about a quarter of kids ages 12 to 15 are getting the amount of moderate to vigorous physical activity recommended by federal guidelines: 60 minutes each day. This follows a report the organization issued last year, revealing that childhood obesity has more than doubled in children and tripled in adolescents in the past thirty years. We all know where childhood obesity, or simply too little activity in childhood, can lead: cardiovascular disease, diabetes, bone and joint problems, sleep apnea, poor self-esteem, stroke, cancer, osteoarthritis — nothing good.
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