Member Self-Service

Our WebAccess module give your customers self-service online access to many important functions that would traditionally have involved staff time and effort. Now you can maximise the productivity of your staff by off-loading some of the basic but time-consuming tasks directly to your clients/members.

By allowing controlled access to your services, prospective and existing clients can access their personal details, make bookings, view and pay outstanding charges, link to social networking sites and more. Our self-service tools will help to dramatically reduce incoming phone calls to your site, while significantly increasing the satisfaction level of your clients/members.

Key Functionality Includes:

• Company branded portal connected to your main website for clients/members to access
• View contact details, including name, address, telephone, email, etc
• Set contact permissions for email, SMS text and phone
• Set up links with Facebook and Twitter for posting check-in and booking activity
• View or pay outstanding charges
• Book coaching/training sessions and classes for self and trustees
• Cancel and reschedule appointments
• Send confirmations and reminders by email or SMS text message

LeisurePoint’s WebAccess self-service tools also provide tight controls and restrictions for managers to ensure you can carefully manage the self-service access for your clients/members.

These include the ability to customise company booking preferences such as:

• Restrict how early or late a client can book or cancel a session
• What package types are required for different training sessions
• Restrict certain bookings to members only
• Block online access for clients with outstanding balances